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SUPPORT

FAQs Payment Method Privacy Policy Return policy Shipping and Delivery

If you still have problems, please let us know, by sending an email to sales@terraethnic.com . Thank you!

CONTACT US

ADDRESS:- 2nd Floor , Bangsar
Shopping Centre ( Bsc ), Jalan
Maarof. Bangsar . 59000 Kuala
Lumpur
EMAIL:-sales@terraethnic.com
PHONE:-0060-143680544

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Payment Method:

Cash : Local Pick up only
Bank Transfer ( only for buyer within Malaysia) : Confirm order and transfer the total amount to company account and email receipt to order@terraethnic.com . (Apologies, currently only pay paypal is available )
Paypal

Delivery and Shipping

Delivery Charges applicable for only the First item , other items on Same Order would be have freeDelivery

Within Kuala Lumpur/Selangor

Delivery Method Price Delivery Timeline
 Pick Up  No Cost Same day possible for Order before 2 Pm
 Grab or Uber Cost Cost as Actual Same day possible for Order before 2pm
 Pos Laju Next day delivery 5 Myr Posted within 24hrs of order confirmation. Delivery timeline 1-2 days subject to Pos Laju terms and conditions

 

Within Malaysia , outside Kuala Lumpur /Selangor

 Pos Laju Next day Delivery 7 Myr Posted with 24hrs of order confirmation. Delivery 1-2 days subject to Pos Laju terms and conditions

 

International Delivery

Singapore Pos International With Tracking 12 Myr Posted with 24hrs of order confirmation.
Delivery timeline 5-8 days subject to Pos International terms and conditions
Australia , New Zealand, United Kingdom, Europe and Other countries  Pos International With Tracking 20 Myr Posted with 24hrs of order confirmation.
Delivery timeline 6-9 days subject to Pos International terms and conditions

RETURN POLICY

We have a 5 days return policy for products. The item has to be shipped within 5 days of receiving the item. Please email customer support for refund procedure.

PRIVACY POLICY

Data protection and your privacy is important to us. We shall not disclose or provide your details to any third party. We collect only information we deemed necessary for the purchase and do not use it any other purpose. We will retain information only as for as long as it need for purpose it collected or by law.

FAQ

Hand made jewelry is jewelry that is made by hand without the use of machines molds or casting. In a hand made piece of jewelry all materials must be shaped formed and assembled. Machine powered cutters, drills, and lathes can be used as long as they are operated manually, and guided by the artisan’s hands.

Hand made jewelry is the benchmark for craftsmanship in fine jewelry as it requires highly skilled labor to manually control tools materials and temperatures.

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